Shipping & Refunds/Exchanges

How quickly can you process my order?

All of our candles and diffusers are hand poured and hand made so can take 48 hours to let the wax set. We do our utmost to ship within that timescale, however this may increase during busy periods such as Christmas.

How do I check on an order I have placed?

You can check the status of your order by contacting Customer Services on 01564 718738 or Email us at

Please provide your order number when making enquiries.

How much is shipping?

UK standard delivery is £4.95 on all orders.

Spend £35 and receive free shipping.

We ship through Hermes courier and Royal Mail.

Once your order is with the courier, please allow 3-5 working days for orders to reach you.

What is your method of payment?

We accept all major credit and debit cards.

Do you ship outside the UK?

For International shipping please email or call 01564 718738 for a quote.

We ship to Europe and North America on a weight based method through Royal Mail Tracked & Signed.

Do you accept refunds/exchanges?

We take pride in every item we ship. However if for any reason you have any concerns please Email within 7 days of receiving your order.

We will only refund or exchange unused products if they are returned in their original packaging and in re-saleable condition. If you return goods for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of  the item to us. Please ensure the package is wrapped and boxed securely and for your protection we recommend you obtain a ‘proof of postage’ from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs.

Please allow up to 14 days for the refund to be processed.

Please note that if you have purchased your products via one of our stockists, you will need to arrange your return or exchange with them directly.

Are you interested in wholesale?

Please Email us at

Contact Details

We will do our utmost to get back in touch with you as quickly as possible.

Call us on: 01564 718738


Follow us @brownanddrury